Privacy Policy

What happens to your chats

Who organizes this service?

This is an initiative of Lara Hofstra and the TU/e Education and Student Affairs (ESA) office. The coaches are student volunteers, trained by certified listening coaches.

What happens to my chat log?

Typically your chat logs will be deleted within 7 days. However, we reserve the right to use (excerpts from) your chats for training purposes.

What data do you collect?

This website (hearme.tue.nl) does not store any of your data. The chat box, facilitated by Tawk.to, is covered by this privacy policy. Basically it needs to store the messages you send to allow us to reply.

What is this tawk.to?

It is the service we use to facilitate chatting, audio and video conversations.

Where is my data stored?

Any chat data is stored in the U.S. and/or Ireland, under the protections of the EU-U.S. and Swiss-U.S. Privacy Shield agreements.

Are my video chats saved?

No.